Begin with the critical journey
List the steps someone must complete: read the event information, register, pay if necessary, retrieve a ticket, join a session and ask for help. Include the confirmation email and any embedded checkout. Accessibility is not confined to the homepage or the platform’s own default theme. Your content, branding choices and third-party components affect the result. This guide proposes practical first checks; it is not an accessibility audit or a compliance certificate.
Ask for specific evidence
Request the supplier’s current accessibility statement, the product and version it covers, known limitations and remediation process. Ticket Tailor’s published feature list includes an accessible-checkout claim and links to an accessibility page. A claim like that is a reason to inspect the evidence and your configured journey, not to assume every custom event page conforms. Avoid accepting a generic company statement as proof for an unrelated app.
Use the keyboard from start to finish
Try the attendee journey without a mouse. Can you see where focus is, reach every control and leave a dialog? Do required fields explain what is missing without erasing valid answers? Can you return to the previous step without starting again? Record the exact page, action and observed result so the supplier can reproduce an issue. A successful automated scan does not answer all these questions.
Check reading and understanding
Use meaningful headings and descriptive button text. Ensure the event’s date, timezone, location and joining requirements remain understandable when the layout changes. Test zoom and a small screen. Ask users of assistive technology to try the real flow where possible, and include that work in the delivery budget. Do not declare a screen-reader pass because a sighted tester could tab through the page.
Include the live session
Captions, transcripts, speaker slides, polling and Q&A need consideration alongside registration. In a hybrid session, check whether remote and in-room attendees receive the same essential information. A QR code alone is not an alternative for someone unable to scan it. Provide a readable joining link and a staffed help route that is visible before someone becomes stuck.
Make follow-up actionable
Distinguish a task-blocking issue from a cosmetic preference. Give the supplier reproducible evidence and ask when it will be fixed in the product you use. Re-test the complete journey after remediation. For a formal assessment, agree an appropriate standard and scope with a qualified accessibility specialist and include affected users. Keep unresolved barriers visible to your event team rather than hiding them behind an accessibility badge.
Sources and research basis
Sources checked 2026-10-17. Supplier capabilities and venue specifications are attributed to their published documentation. No first-hand test or visit is implied.