Caterease

You keep proposals, banquet event orders (BEOs), menus, staff shifts and deposits for every booking in one record, so a change to guest numbers or a menu flows through to the kitchen sheet, packing list and invoice without retyping. Caterease suits caterers, hotel banquet teams, wedding venues and restaurants that run private events. It is a Windows program from Horizon Business Services in Naples, Florida, now paired with a browser and phone workspace called the Horizon Hub, and the company says more than 50,000 caterers and event planners use it.

What it is for

You get one booking file per event that sales, kitchen and front-of-house staff all read from. Caterease aims its own pages at off-site caterers, hotels and inns (with group room blocks and banquet room tracking), wedding businesses and restaurants taking group meal bookings. For a venue team, the parts that matter most are room booking with conflict checks, client portals that show the event to the customer, and printed or emailed BEOs built from the same data.

Features

• Booking. Custom booking wizards for each event type, with fields you can make conditionally required (Standard and above) so every enquiry is entered the same way. Shift assignment flags scheduling conflicts automatically.
• Menus and kitchen. Menu packages, linked or minimum quantities and incremental search when building a menu. Recipes and equipment packing lists attached to each item are totalled as the menu grows (Standard plan and above). A Kitchen Display lists the day’s items and highlights recent changes.
• Documents. A library of front-of-house and back-of-house prints from templates or your own designs, merge emails, and Sign & Send for electronic signature by email or through the client portal.
• Clients and sales. Contact history, total event count and value per client, reminders, to-do checklists, sales commission calculation (Standard and above) and duplicate-client merging (Professional).
• Horizon Hub. A browser workspace on any device with a widget dashboard, day, week and month calendars, scheduled reports, event portals you can share with clients, and an assistant called Cai that answers questions about your events, clients and reports. Caterease also shows anonymised industry trend data in the Hub.
• Payments. Mosaic payment processing with stored tokenised cards, shareable payment links and batch payments (batch processing is on Professional).

Plans and pricing

Every plan includes Mosaic payment processing (processing fees are charged on top) and the Horizon Hub, so the choice between tiers comes down to menu depth, staffing and batch work. The pricing page lists three published plans, each billed annually.

Plan	Price	Billing	Includes
Express	$99 per month	Billed annually	Wizard-driven event and client management, custom print library, payment processing, access to add-ins. No modules. Additional users $28/mo each.
Standard	$149 per month	Billed annually	Everything in Express plus staff and shift management, menu item recipes, automatic packing lists, audit trail, batch printing. Additional users $28/mo each.
Professional	$199 per month	Billed annually	Everything in Standard plus batch merge emails, enhanced user security, batch payments, multi-party shift management, enhanced reports. Additional users $28/mo each.

Optional modules cost $25/mo each, billed annually: Guest Rooms Manager, Prospect Manager, Document Builder, Web Inquiry and Banquet Rooms. A single-user Express starter pack with no modules or extra users is also shown, without a separate price. Prices as shown on its pricing page, checked 8 November 2026, in US dollars.

Free plan and trial

The pricing page lists no free plan and no free trial. Caterease offers demos and free live onboarding classes for new users through its support site.

Integrations and API

You can keep using the accounting, staffing and diagramming tools you already pay for. The integrations Caterease lists on its pricing page are Intuit QuickBooks, Sage, Constant Contact, DocuSign, Client Point, Social Tables, Allseated, Nowsta, Staffmate, ChefTec, Costguard, Food Trak, Reciprofity and Yellow Dog. Its terms add a Google connection that imports Google contacts, exports Caterease calendar entries to Google and allows sign-in with a Google account. No public developer API is documented.

Deployment and platforms

You can run it on your own Windows machines or have Horizon host it. Caterease Desktop (version 25) runs on Windows 10 Pro or 11 Pro with Microsoft SQL Server; SQL Express is bundled, and Caterease says busy sites may need a full SQL Server. Caterease Connect is the hosted edition, reached through the Citrix client on Windows 10 or 11 and macOS 13 or later, with iPhone, iPad and Android access but no printing or file import from mobiles and no Chromebook support. The Connect service terms promise over 99% availability, weekly full and daily incremental backups, and 256-bit encrypted connections. The Horizon Hub runs in a browser on phones and computers. No security certifications are published.

Company

Caterease is made by Horizon Business Services, Inc., 801 Orchid Drive, Naples, Florida. Horizon also sells Placez, a 2D and 3D event diagramming tool with augmented reality client views, and Graze, an online ordering storefront, both linked from the Hub. Caterease does not publish a founding year.

What to check before buying

• Prices are monthly figures billed for a year. Ask for the full annual total, including $28 per extra user and $25 per module.
• Banquet Rooms and Guest Rooms Manager are paid modules, not plan features. A venue that books function rooms or hotel blocks should price them in from the start.
• Mosaic processing is bundled but carries its own fees. Get the rate card and compare it with your current processor.
• The published Connect agreement renews automatically for the same term unless either side gives 30 days’ notice, and fees are non-refundable. It promises your data back within 15 days of a written request after you leave; confirm the export format.
• Desktop buyers should read the annual maintenance terms. Without the plan, the vendor’s table shows phone support ending after 90 days and version upgrades at $1,000 each.
• Check your hardware. The Citrix-hosted edition does not support printing from mobiles or Chromebooks, and desktop installs need a Windows Pro licence.

Caterease pricing

What Caterease publishes about its pricing, checked on its own pricing page. Prices change, so confirm the current terms with Caterease before you buy.

Pricing model	Subscription
Published starting price	$99 per month, billed annually
Free plan	No
Free trial	No

All plans include Mosaic payment processing (processing fees apply) and the Horizon Hub. Optional modules $25/mo each billed annually (Guest Rooms Manager, Prospect Manager, Document Builder, Web Inquiry, Banquet Rooms). Additional users $28/mo. Prices in US dollars.

Source: caterease.com, checked 8 November 2026.

Alternatives to Caterease

Other directory profiles that do the same job as Caterease.

• EventDraw
• Cvent Event Diagramming
• Momentus
• EventPro, also listed for event ticketing and registration software
• iVvy
• Eventeny, also listed for event ticketing and registration software

Compare every listed option in event floor plan software.

Related on Event Tech News

• Venue and floor‑plan tools, the category this listing sits in.
• Tripleseat, a fellow venue-category listing to compare on event sales and BEOs.
• Planning Pod, compare if you want room booking and layouts in one subscription.
• Perfect Venue, another option for restaurants that take private bookings.
• Event Temple, worth a look for hotel sales and catering teams.
• Momentus, for comparison if you run a large venue rather than a catering business.
• iVvy, a further function-booking alternative in the same category.
• EventPro, compare its licensing with the Caterease desktop and hosted editions.
• Cvent Event Diagramming, if you plan room layouts in a separate tool.
• Assessing AI claims in event technology, useful when you evaluate the Cai assistant.

Sources: caterease.com pricing, caterease.com features, caterease.com home, caterease.com hotel industry, caterease.com Placez, caterease.com terms, Caterease support documentation, Caterease Connect service agreement, Caterease hardware requirements, Caterease annual maintenance, checked 8 November 2026.